Returns & Exchanges
At Vocation Brewery, we strive for excellence in every brew, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer returns and replacements for items that do not meet our quality standards upon delivery.
Contact Our Team
Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the damaged packaging or incorrect items to help our quality control team investigate the claim.
Await Authorization
Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a replacement.
Resolution
Once approved, we will either dispatch a fresh replacement shipment at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing